Effective Date: 18 June 2025

At Metanoia Family Counseling, your privacy and trust are deeply important to us. This Privacy Policy explains how we collect, use, and protect your information when you interact with our website or counseling services.

1. What We Collect
We may collect the following types of information:

• Your name and contact details (e.g., email, phone number)

• Messages you send us via forms, email, or WhatsApp

• Basic personal or background details shared during booking or intake

• Feedback or testimonials (with your permission)

We do not collect sensitive financial, health, or identity information through the website.
2. How We Use Your Information
We use your information to:

• Respond to your inquiries or messages

• Schedule and confirm sessions

• Provide personalized counseling services

• Share updates, if you’ve requested them

• Improve our services and communications

We never sell, trade, or rent your personal information to third parties.
3. Confidentiality in Counseling
All personal details shared during counseling are kept strictly confidential and are only disclosed:

• With your written consent

• If required by law (e.g., risk of harm to self or others)

• For clinical supervision under ethical guidelines (with identities protected)

We uphold confidentiality in accordance with professional counseling standards and Catholic ethical values.
4. WhatsApp and Messaging
When you contact us via WhatsApp or other platforms, your message is kept private and secure to the best of our ability within those services. Please avoid sharing highly sensitive information unless during a scheduled session.
5. Data Security
We take reasonable steps to protect your data from unauthorized access, loss, or misuse. Our communication and recordkeeping systems are designed with privacy in mind.
6. Cookies and Website Analytics
We may use basic cookies or third-party analytics tools to understand how visitors use our website. This helps us improve the user experience. You can disable cookies through your browser settings.
7. Your Choices
You may request:

• To update or correct your information

• To opt out of emails or communication

• To have your data deleted from our records

Contact us at: metanoiafamilycouseling@gmail.com
8. Changes to This Policy
We may update this Privacy Policy occasionally to reflect changes in our services or legal requirements. The updated version will always be available on our website.
9. Contact Us
If you have any questions about your privacy, confidentiality, or this policy, please contact:
Metanoia Family Counseling
Email: metanoiafamilycouseling@gmail.com
WhatsApp: +91 88910 47870
Location: Cochin, India